Island Fitness Store Tel: 0208 597 6999 - Office opening times: 10am - 6pm Monday - Saturday
 
 
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About Us Island Fitness has chosen mail order specialist Supplement Warehouse Limited to process your order. Your internet order is automatically sent to Supplement Warehouse Limited. Your internet shopping experience should always be problem free. If you experience any problems, please contact the customer support team on the number below. Please note that your credit card will be billed in the name of Supplement Warehouse Limited.


Customer Support: 0208 597 6999 10am - 6pm Monday - Saturday

Island Fitness Store
c/o Supplement Warehouse Limited
207-209 High Road
Chadwell Heath
Romford
RM6 6NY
Ordering Online Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We try to make sure that the prices on our website are accurate, however, we will need to validate the price before we process your order. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order.

We accept all major credit and dedit card payment and Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Delivery Schedule Delivery in the UK mainland is normally within 3 days and to other destinations within 7 days. Some larger equipment such as home gym equipment, cycles and other such might take up to 10 days. Every effort is made to keep to this schedule however in certain cases items that are ordered are out of stock and have to be back ordered. In these circumstances delivery will generaly take up to 21 days but we will email you informing you of the delay. Our delivery days are from Monday to Fridays. Orders taken on Saturdays and Sundays will be processed the following Monday, Bank holidays excepted. We also deliver to Europe but not to the USA at this time.

If your order consists of large or bulky items such as multi gyms, benches or likewise all deliveries are to ground floor level only and we cannot guarantee that our carriers will deliver to an upstairs location. Due to the size of some delivery vehicles we MUST be informed of ANY restrictions regarding access for the delivery vehicle. This includes but not limited to steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.
Items Out Of Stock If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Credit Card Security All credit/debit card transactions made on this web site are handled on a secure server and are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
How To Contact Us To contact us please email info@supplementwarehouse.co.uk, telephone +44 (0) 20 8597 6999 (our telephone lines are open from 10am to 6pm BST) or write to us at Island Fitness Store, c/o The Supplement Warehouse, 207-209 High Road, Chadwell Heath, Romford, Essex, RM6 6NY
Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We are covered by the UK Governments Distance Selling Regulations and as such all our customers are entitled to a refund of the cost of goods supplied excluding postage and packaging provided that within seven days of receiving the goods they:

1. Provide us with written notice of cancellation.
2. Return the goods postage paid to us unopened in its original packaging
3. If goods are not received on delivery and are not subsequently collected from your local postal depot a charge of £7.50 will be made to cover costs of goods being returned to us.